Software Support Engineer

Boston, MA

Posted: 01/08/2019 Employment Type: Perm Industry: IT,Softworld Corporate,Financial Services,ERT/MSP Job Number: 228237


Software Support Engineer

  Seeking a technology professional to join our support staff whowill contribute to the successful and timely deployment of applications by building processes and procedures to package together all elements of the applications including: compiled application software, configuration data, sample code/data, and documentation.
  • You will also contribute in other areas, including the monitoring, support, problem resolution and server configuration management for our vendor and custom built investment and trading applications that the group is responsible for.
  • This is an exciting opportunity for an engineer seeking to hone her or his skill set. We expect you’ ll have spent at least one or two years in a development operations and/or systems administration role with at least one major container orchestration tool.

  • Be part of team providing front-line production support for proprietary and third software and data to Trade Operations, Portfolio Managers, Traders and other business user teams
  • Identify, research and resolves technical problems pertinent to our applications and collaborate with the application development team or third-party vendors
  • Design, build, and code deployment automation and efficiency tools to support the software development process
  • Perform software deployments
  • Coordinate software development activities with other engineers, and managers
  • Respond to issues to support developers and end users
  • Monitor, tune, and adjust automation for maximized performance and availability
  • Acquire/build and maintains knowledge base

  • Experience with change control policies and procedures
  • Experience with Subversion/Git, Linux, Shell scripting, networking, SQL databases and open source software build processing
  • Foundational knowledge and troubleshooting of network issues (TCP/IP, DNS, etc.)
  • College degree or equivalent technical certification
  • Maintain flexibility to work evenings and occasional holidays as part of a standard work schedule
  • Nice to have Container Orchestration experience. (preferably Docker)


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